Chapter 373: An Emergency Occurred in the Direct-Sale Store, and the Japanese and Korean Markets Were Opened in August

The dark night gradually faded, and a faint fish white belly began to appear on the horizon.

It gradually spread out, and the sky was a beautiful combination of night and dawn, like an exquisite and beautiful painting.

The lights on the roadside went out one by one, and Moscow also woke up from its slumber, and the people who had been guarding all night also became very alert.

According to Chen Xing's initial launch plan, the online sales inventory is two million units, and the offline direct sales is one million units.

Why run an offline store?

It's very simple.

It is a fixed billboard.

As long as people go out on the street, it can invisibly implant Longxing mobile phone advertisements to enhance brand influence.

The second is the mobile phone issue. Offline stores provide repair services to ensure that users can repair their mobile phones in time, including rights and interests replacement, plus early trial of new flagships.

In addition to these, there are also Longxing mobile phone accessories for sale, such as power adapters, headphones, protective films, etc.

As Moscow time came to eight o'clock in the morning, store employees also arrived one after another, and a total of seventy Longxing Group direct stores in the three major federations of the bear were opened for business.

In an instant.

People rush into the store to buy phones.

"Longxing A1, I want to buy ten!"

"I want to buy five, Longxing X2 and Longxing A1 are fine, I just want five, swipe the card, hurry up, I'm in a hurry!"

"How long is the warranty period for a new phone?"

"Are there any options for buying a phone?"

The store staff have received professional training before taking up their posts, and can easily solve user problems and needs.

"Sorry, sir, each person can only buy one phone per domestic passport in the offline store. Thank you for your support of Longxing Group."

"There are options for purchasing phones. Our two models on sale have corresponding options, 64G and 128G respectively. In addition, you can also choose commercial insurance, such as screen breakage insurance, which only costs 1,100 rubles. We provide professional screen replacement services for mobile phone screen breakage. You can also spend 2,200 rubles to buy full machine insurance. As long as it is not man-made damage, you can replace it with a new phone within one year."

"Now you can return or exchange the phone within seven days without reason, sir, but the premise is that it does not affect the secondary sale. For repair services, this depends on the actual situation."

Each direct store has four employees, and they are all busy at this time.

In just three hours, the 1 million Longxing X2 and Longxing A1 mobile phones put into offline direct stores were all sold out. The popularity is no less than that of the Apple 4 mobile phone that year, and even crazier and more popular.

Many users who did not buy a mobile phone and queued for an hour or two in vain, Li Zhenzhen, also anticipated this situation and gave a solution in advance, that is, to let the clerk register them and notify them as soon as the stock is restocked, which is equivalent to having the right to buy the phone first.

Many users who bought the mobile phone were not only excited, but also drove directly to the suburbs with a test attitude, and some even drove helicopters to remote places for testing.

On the VKontakte social platform, the entry "Longxing Mobile Phone Actual Test" occupied the hot search list, with a page view of tens of millions of people.

Now Maoxiong netizens want to know whether Longxing mobile phone can achieve full network coverage in Maoxiong as advertised.

Clicking on the entry, someone has driven back to his hometown to test it, and took out Apple mobile phones and Korean star mobile phones to compare Longxing mobile phones. Only the latter has full network signal.

The network signal of Apple mobile phones and Korean star mobile phones is 2G.

It is nothing for one person to test the network signal. What is terrible is that a group of people test it. Feedback tweets from all parts of Maoxiong have been refreshed one after another, proving that Longxing mobile phone has indeed achieved full coverage of 5G network.

At 3 o'clock in the afternoon, WAWA, a female blogger with 5 million followers, took a helicopter to Lake Baikal in a live broadcast.

Lake Baikal is in the southern part of East Siberia. There is no Internet here, not even a signal base station tower.

Internet access?

Live broadcast?

It didn't exist before!

But WAWA live broadcasted the whole process, recording her entire process of flying from Krasnoyarsk Territory to Lake Baikal, which made countless netizens who watched the live broadcast exclaim and kept clicking barrages.

"Incredible, she didn't lose the Internet, and she's still live streaming!"

"Oh my God! Longxing Group really didn't lie to us. Longxing mobile phones really cover the entire territory, and it's a 5G network that can access the Internet at high speed. This is a miracle!"

"The live broadcast has explained everything. There is no possibility of fraud."

"Buy! I want to buy a Longxing mobile phone too!"

"Damn, I shouldn't question it. I didn't rush to buy the phone last night. I don't know when it will be restocked. I'm in a hurry now!"

Watching the barrage of comments passing by, WAWA couldn't help but shoot at Lake Baikal and said, "It's really beautiful here, and now we can live stream its beauty. The mobile phones produced by Longxing Group really don't have false propaganda."

True or not, seeing is believing.

Not only WAWA confirmed that the 5G high-speed network did cover the entire territory of the bear, but also a large number of bloggers with hundreds of thousands of fans posted articles or broadcast live to confirm that Longxing Group did not brag.

For a while.

The number of people who made reservations to buy the phone increased several times again.

For people abroad, outdoor adventures have long become a part of life. Longxing mobile phones are devices that can truly be used in emergencies, and some people are even stockpiling them.

In the second-hand black market of Mao Xiong, the purchase price of Longxing X2 and Longxing A1 has doubled. Scalpers who have grabbed more than a dozen units can make twice the money with just a few clicks.

…

Moscow.

Longxing Group Branch.

Li Zhenzhen, sitting in the CEO's office, was drinking coffee. She was very satisfied with the performance of Longxing X2 and Longxing A1.

She also understood that a good product does not need too much promotion.

Light a fire, it will fly by itself!

While Li Zhenzhen was drinking coffee leisurely, the phone on the desk rang.

"Who's calling?" Several candidates flashed through her mind. She put down the coffee cup, picked up the receiver and said, "Go ahead."

"It's bad, Mr. Li. There was an injury accident in the offline direct store."

"What?"

Li Zhenzhen was instantly upset.

Injury accident?

Is it a fight for mobile phones?

"Which store?"

Li Zhenzhen decided to go and see for herself.

Chen Xing handed over the international market to her. If something unexpected happened at the first stop, how could she hold on to this position?

"Moscow Square Direct Store."

"I'll be there soon."

Li Zhenzhen drove to check without hesitation.

Half an hour later.

She arrived at the store where the incident occurred.

You didn't know until you saw it. You were stunned. All five experience machines in the store were gone, leaving only the cut binding ropes.

Li Zhenzhen personally arrived at the scene. The department executive who made the report immediately stepped forward and explained the situation: "Mr. Li, you are here. This is what happened. Our experience machine was cut off by a customer with scissors. He wanted to force a sale. Our clerk wanted to stop him. The two had an argument and eventually turned into a fight. Now both of them have been sent to the hospital. How should this be handled?"

The counters of offline experience stores all have five devices for customers to experience.

Customers force a sale?

So hungry?

Li Zhenzhen couldn't help frowning and thinking about how to solve this problem.

She was not afraid of media reports, but she was afraid that people with ulterior motives would take her words out of context. If she took the title "Customer came to the store to buy Longxing mobile phone, and the clerk beat the customer into the hospital", I don't know how many people would be misled.

"How is the injury?"

Li Zhenzhen asked after thinking.

"The customer who bought the phone lost a tooth. Our clerk should have practiced before and was not injured, but may face criminal charges."

The executive responded quickly.

"Lost a tooth..."

Li Zhenzhen fell into deep thought again.

Losing a tooth in a fight is no small matter. As long as it is a country with a sound legal system, it will be subject to criminal charges.

The most important thing now is that both parties are at fault for fighting. If the improper handling is exposed, it is likely to affect the reputation of Longxing Group abroad. Li Zhenzhen must be extra careful.

After thinking for a few minutes, Li Zhenzhen decided to go to the hospital in person and looked at the Mao Xiong executive and said, "Go to the hospital where the injured person is, and call the lawyer as well."

"What?"

The executive was stunned for half a second, and then replied, "I'll do it right away."

Fifteen minutes later, Li Zhenzhen, the Mao Xiong executive, and the lawyer came to the public hospital in Moscow and entered the injured person's ward.

You don't know until you see it. At first glance, the executive was still conservative. The customer not only had a tooth knocked out, but also got punched in the eye. Now the entire eye socket is smeared with black and blue.

"Are you from Longxing Group?"

The injured customer recognized Li Zhenzhen. As one of the top ten women in the world, her popularity has long been well-known. Moreover, Chen Xing also publicly announced her as the international CEO of Longxing Group at the "5G Network International Negotiation Conference". It is not an exaggeration to say that she is a household name.

"Yes."

Li Zhenzhen nodded.

Without waiting for the injured customer to speak, she went straight to the point and said: "We feel deeply guilty about your injury in our brand direct store. We will strengthen the pre-job training of employees in the future. This time we came here with sincerity to negotiate a specific solution with you."

Seeing Li Zhenzhen's humble attitude, the injured customer seemed to see a business opportunity. He rolled his eyes and immediately said: "Since you are sincere, I won't expose it to the media."

This sentence is threatening, implying that there is no sincerity, and he will expose this beating incident to the media.

Li Zhenzhen has been in the business for so many years, so he can naturally hear it.

"You say."

Li Zhenzhen's tone is calm.

"My demands are very simple. First, fire the employee who beat me and ask him to apologize to me in person. Second, compensate me for medical expenses, lost wages, and mental damages, totaling 1 million rubles. Third, give me a Longxing X2 and Longxing A1 mobile phone for free. Can you do these?"

Just when the injured customer thought that she could control Li Zhenzhen, she changed her attitude and shook her head and said, "No."

"If I can't, I will find a matchmaker..."

"Don't worry." Li Zhenzhen interrupted him directly and said frankly, "As far as I know, you brought a sharp object to cut our safety rope and wanted to forcibly take away the trial machine that was not for sale. This has violated the law."

"Article 285 of the Criminal Code of the Russian Federation has clearly stated that neither customers nor merchants can force the purchase or sale of goods and services."

"And Article 213 of the Criminal Code of the Russian Federation states that those who intentionally cause public disorder, maliciously infringe on the legitimate rights and interests of others, or other acts that damage the public interest will be subject to criminal charges."

"In addition, our store has surveillance. According to the lawyer's preliminary appraisal, you are fighting each other, which violates Article 116 of the Criminal Code of the Russian Federation, which is intentional causing minor injuries. In other words, you will face three criminal charges."

"She is right." The Russian lawyer of Longxing Group nodded, took out a copy of the Criminal Code of the Russian Federation and handed it to the injured customer, saying: "You can check the relevant clauses first. If it cannot be resolved peacefully, I will file three criminal charges against you on behalf of Longxing Group."

The sudden strength stunned the injured customer.

The most outrageous thing is that people are afraid that they don't understand the law, so they even brought the Criminal Code of the Russian Federation.

As a member who loves Longguo culture, Li Zhenzhen naturally understands "first courtesy, then force". She has also recently studied Chen Xing's style of doing things and found that the man likes "first courtesy, then force", and he always finds tricky angles at the negotiation table, even angles for the other party, so that the other party has to compromise.

"This..." The injured customer is an ordinary person. Faced with possible criminal charges, he also chose to make a big deal out of a small matter.

"What do you want?"

Seeing the other party give in, Li Zhenzhen went straight to the point again: "I'll tell you a plan. If you think it's okay, then let's turn the page on this matter. If not, let's go through legal procedures."

"You say."

Now the situation has been reversed.

Li Zhenzhen didn't hesitate and said what she was thinking: "Because the accident happened in our direct-operated store, and our employees were also at fault, our Longxing Group will bear all your treatment costs, including the cost of dental implants."

"Secondly, we need you to sign a peace agreement, indicating that the matter has been resolved through peaceful negotiations between the two parties, and that the two parties shall not use this matter for any reason afterwards."

After the voice fell, the lawyer next to Li Zhenzhen silently took out the contract that had been printed long ago and handed it to the injured customer on the bed.

After weighing the pros and cons, he finally gave in and said: "Okay, but I have to add one more thing, that is, I want a Longxing X2 mobile phone."

"No problem."

Li Zhenzhen agreed directly.

What she has to do now is to minimize the impact of the beating incident.

Although the employees of the direct-sale stores are not considered internal employees of the Longxing Group, they represent the Longxing Group to do things outside. If they are not handled properly and the opponents catch them, the losses may be over 100 million yuan.

This is why, when the public relations teams of many large companies encounter emergencies, they will first think of minimizing the negative impact regardless of the cost.

Of course.

There are also some unprofessional public relations teams.

These unprofessional public relations teams have a characteristic, that is, they rely on their large family and business to habitually threaten the problem raiser.

If they are right, it's okay. If they are not right, once others expose it in the media, it will be a loss of tens of millions or even hundreds of millions.

Chen Xing, who runs the Longxing Group, has repeatedly emphasized that when encountering problems, they cannot solve them blindly. They need to start from the root and find a balance between the needs of the other party and their own needs.

Now the balance point of this matter has been found. It only needs to compensate the other party for medical expenses and dental implants, plus a mobile phone. These expenses are at most 10,000 to 30,000 Longguo currency, but they can help the Longxing Group avoid a possible public opinion war that affects the sales of Longxing mobile phones in the bear market.

After the conditions were agreed, the contract was signed smoothly.

When the injured customer pressed his fingerprints, Li Zhenzhen did not stay and looked at the Mao Xiong executives and said: "This is left to you. Follow up the whole process. Do you understand?"

"Understand."

The Mao Xiong executives nodded repeatedly.

Li Zhenzhen did not stay and went directly back to Longxing Group to hold an internal meeting and asked to strengthen the quality training of on-the-job personnel.

This time, tens of thousands of yuan were spent to solve the crisis. If someone is maimed or killed next time, it will not be settled with tens of thousands of yuan.

Moreover, Longxing Group has just entered the international market and its foundation is not stable. There are also Apple Mobile Phones and Hanxing Group eyeing it. If you are not careful, you may be caught by the opponent.

...

Chen Xing, who was far away in the Dragon Country base camp, learned about this. He first praised Li Zhenzhen's approach, and then contacted the person in charge of the training post in Japan and South Korea, and urged him to do a good job in pre-job training.

Whether it is reasonable or not, it is unreasonable at the moment of action.

He does not want Longxing Group to be known as a "beating group".

You should know that in the previous life, Hanxing Group did not actively provide solutions after the Note7 battery explosion incident, but treated Longguo users differently, which led to Hanxing mobile phones completely withdrawing from the Longguo market in less than half a year.

What could have been solved by spending more than 10 billion to recall mobile phones and gain a good reputation turned into a catastrophic event that lost hundreds of billions and lost the Longguo market. This "business accident" has also become a reflection example for various companies.

With the example in front, Chen Xing will naturally not make such a low-level mistake.

With the order from the Longxing Group headquarters, the direct stores that have not yet opened in the Japanese and Korean markets, as well as the recruited employees, have been urgently trained to not fight back, not talk back, and directly find regional executives to solve problems.

The episode was resolved, and Longxing Group's sales share in the bear market and user reviews have gradually flourished.

In the comment section of the relevant pages of the two major shopping platforms, Joom and UMKA, Longxing mobile phones received 99% positive reviews, 0.9% neutral reviews, and 0.1% negative reviews.

Medium reviews are complaints from users that the camera lenses of the two Longxing mobile phones on sale are too poor and cannot capture the effects they want.

Bad reviews are about slow logistics, untimely customer service responses, etc. There are basically no comments complaining about the mobile phone itself.

As for the good reviews, almost all of them are praising the 5G high-speed network and Xing Flash Fast Charge, believing that this has changed their lifestyle.

It takes only ten minutes to charge to 100% power, which is much faster than Apple's 80W Extreme Flash Fast Charge and Hanxing's 60W Extreme Fast Charge.

The high praise from the bear market also made Longxing Group unstoppable.

In August, Li Zhenzhen went to Neon Island and used the same marketing method to make Longxing mobile phones break through again. The inventory of three million mobile phones was still sold out in just half a day.

After the Neon Island market was solved, only the peninsula market was left.

As for her native country, Li Zhenzhen, sitting in the first class of the plane, was nervous and restless. Now she has returned in a different identity and is no longer the eldest princess of Hanxing Group.

As the plane arrived at Seoul Airport, what she didn't expect was that there were quite a few people who came to pick her up this time, including chaebols she was familiar with and politicians she had dealt with. They all smiled and warmly welcomed Li Zhenzhen's arrival.

"Welcome, Mr. Li!"

"Welcome!"

"Pa pa pa——"

The airport reception hall was filled with applause, and everyone had a hypocritical smile.

As the saying goes.

Look at the owner when beating the dog.

Now that Longxing Group has the right to speak on 5G networks and has the supply chain of 5G chips, it is no longer something they can afford to offend.

The peninsula chaebols and peninsula politicians can cover the sky with one hand in the peninsula, but who needs to give you a good face outside the peninsula?

Even in the peninsula, the chaebols dare not provoke the US soldiers.

To put it bluntly, these people are equivalent to landlords. They have power in their area, but there are always higher powers. Above the landlords, there are county officials who can easily suppress them.

Li Zhenzhen nodded slightly and was about to go to the branch of Longxing Group in the peninsula to guide the market work here.

"Little sister."

Suddenly.

A familiar voice called her.

Li Zhenzhen looked sideways at the honest face, or rather, the honest and cunning face of Li Jae-yong, and frowned and said, "I am here on behalf of Longxing Group to the Peninsula. Please call me by my title."

Li Jae-yong: "..."

The conversation between the two also made other chaebols and politicians smell something unusual.

It was rumored that Li Zhenzhen and Li Jae-yong had a conflict. They thought it was a rumor, but now it seems that it is not.

Being humiliated in public, Li Jae-yong's pupils flashed a bit of viciousness, but due to Li Zhenzhen's current identity, this viciousness was fleeting, but Li Zhenzhen keenly captured it.

She suddenly smiled and changed the subject: "He has forwarded the cooperation email you sent to our president to me. Let me tell you here that in addition to being responsible for Longxing Group's mobile phone business in the Peninsula, I am also responsible for the supply of 5G chips."

After the voice fell, Li Zhenzhen did not give Li Jae-yong any picture, and left the airport reception hall directly and went straight to the Peninsula branch of Longxing Group.

The chaebols and politicians who came to meet her at the airport looked at each other in bewilderment.

From what Li Zhenzhen said, didn't she mean that she was the general agent of Longxing Group in the Peninsula?

Can't afford to offend!

This time, she really can't afford to offend!

Not only because Li Zhenzhen has the relationship with the Li family, but now she has also embraced the thigh of Longxing Group, and coupled with the rumored unclear relationship with Chen Xing, it is not an exaggeration to say that she has risen to prominence.

When Li Jae-yong was stunned, a politician from the Peninsula said earnestly: "Miss Li is back in the country, you must treat her well, and you can't be like before."

Can't be like before...

This sentence is a warning, don't act rashly, and let go of grudges.

Li Jae-yong just understood the meaning, and other chaebols more or less reminded that no malicious incidents must occur.

If Li Zhenzhen didn't represent Longxing Group, even if Li Jae-yong hired a killer or did it himself, they wouldn't say anything.

But this time Li Zhenzhen returned to the Peninsula with the title of CEO of Longxing Group, and absolutely nothing can happen.

"Damn it."

Li Jae-yong clenched his fists.

Now he regretted why he didn't act more ruthlessly.

While he was regretting, Lei Bushi, who had hurried back from Fengtian, excitedly introduced his friend to Chen Xing at the Longxing Base in Shencheng, Longguo. He said, "Mr. Chen, let me introduce you to Zhang Ming. He has a project that you will definitely be interested in. It's about short videos."